TERMS & CONDITIONS FOR ITALY TOUR 2024

Introduction

1. We offer for sale to you various products and/or services on behalf of our principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘the Principals’. Our services consist of arranging and co-coordinating the services offered by the Principals. TravelManagers brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions TravelManagers will perform our services with reasonable care and skill. TravelManagers does not guarantee the performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the Principal

Travel Insurance

2. We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommends you take out travel insurance. N.B. Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that TravelManagers has offered you travel insurance and that you waive any claim against TravelManagers in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.

Cancellation Fees

3. Cancellation fees are likely to be incurred on all confirmed reservations or bookings. Further, some tickets may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations.

Changes in Reservations

4. Any changes you wish to make to your reservation are likely to incur fees. In some cases it may not be possible to change reservations or to cancel the reservation or it may be uneconomic for you to do so. You should always check the cost before requesting changes in reservations.

Prices

5. Airfares and tour prices may change (almost invariably by being increased) without prior notice and even though your arrangements have been confirmed. Such price increases are beyond our control and you will be liable to pay for any such increases. Many airlines now impose surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.

Payment

6. If payment has not been made by the specific date which TravelManagers will advise you, your bookings may be cancelled.

Payments can be made by BPay, direct deposit, or credit card. Credit card payments will incur a 1.5% surcharge for Visa and Mastercard and 3.1% for other cards. Please allow 2 working days if paying by direct deposit.

Refunds

7. If you cancel your travel arrangements after paying for the same no refund will be available to you until after we receive the monies from the Principal involved. In most cases fees will be payable for cancellations and in some instances you may not be able to claim a refund.

Checking Travel Arrangements

11. We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies. 11.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed. 11.2 We strongly recommend that you familiarise yourself with current travel advisories/information from www.smartraveller.gov.au before you travel.

11.3 Payment of any excess baggage charges is the Travellers sole responsibility. 11.4 Carry-on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.

Complaints

12. TravelManagers endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Full details of our Complaints Handling Policy can be found in the Contact Us section of our website.

Contact – Mary Anderson, TravelManager
E: mary.anderson@travelmanagers.com.auu
M: 0447793602